Frequently Asked Questions

Simply head over to the account page and register using a valid email address, contact details and password to be able to access new website features, such as our wish lists.

It’s easy to make changes to your details, whether it’s your payment information, password or address book. Log-in to your account and you will see a range of categories at the bottom of the page under ‘Account Settings’.

You can be rest assured that shopping with I Swim is safe. We’re fully compliant with the data protection act so we care about keeping your details secure.

Don’t worry, if you visit our login page and select 'Forgot your password?' then you can enter the email address registered and we will send you instructions on how to get this reset.

There may be connection problems due to heavy website traffic. If you receive an error message during checkout process, please log into your account and see if the order went through. Please note that it takes one hour for your order to appear in your account.

If your order has not been dispatched yet, we may cancel or amend your order and address. As there is a very small window of time to make updates, please provide us your order number and corrected information as soon as possible.

If you have an I Swim Online Account, you can check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your I Swim Online orders.
Orders placed will be processed and shipped within 3-5 business days (Standard Delivery). Orders placed after 1pm GMT will be processed the following business day. All orders placed on Sunday will be processed the following business day.
For next day deliveries, orders placed before 11pm will be shipped the following day, 7 days a week.
For anything else, you can reach us through our Contact Us page.

When orders are packed in our warehouse, a tracking number will be emailed to you. The tracking number allows you to see where your package is and when it will arrive.

You can be rest assured that shopping with I Swim is safe. We’re fully compliant with the data protection act so we care about keeping your details secure.

We have high standards when it comes to packaging your order. However, mistakes do occur from time to time. Please contact us with all information you have. As part of our customer objectives, we will do our utmost to resolve your query with speed, ease and with absolute minimal inconvenience.

We offer a variety of online payment methods to ensure our customers can place orders with ease: VISA, MasterCard, AMEX, Google Pay, Apple Pay, PayPal, Cash on Delivery.
You can select your preferred payment method at checkout.
As we take fraud very seriously, you will face validation and authorisation by us and the card issuer, we do this to ensure that our customers are safe while they shop.

If you want to add new payment details then you will need to do this at the checkout stage.
Your new card details will be saved once your order has been placed. This means that next time around you can order your favourite I Swim products with ease. You can manage your saved payment cards by clicking into ‘Payment Cards’ under Account Settings in your account.

At I Swim, we prioritize hygiene and product integrity for all our swimming gear. To ensure the best experience for our customers, we have implemented a No Return, Only Replacement Policy for all swimming-related products.
Policy Details:
1. No Returns:
* Due to hygiene and safety reasons, we do not accept returns on swimming products, including but not limited to swimsuits, swim caps, goggles, and other swim accessories.

2. Replacement Eligibility:
* A replacement will be issued only if the product received is:
* Defective or damaged upon arrival
* Incorrect item shipped (must be unused and in original packaging)

3. Replacement Request Process:
* Customers must notify us within 07 days of receiving the product.
* Provide clear photos/videos of the defect or incorrect item.
* Submit a replacement request via email/contact form with order details.

4. Conditions for Replacement:
* The item must be unused, unwashed, and in its original packaging with tags intact.
* Requests made after the specified period will not be eligible.
* Replacements are subject to stock availability.

5. Non-Eligible Cases:
* Change of mind or incorrect size selection.
* Signs of usage, washing, or tampering.
* Requests made beyond the specified timeframe.

Thank you for your understanding and cooperation!

Once you have found all the items that you want then click the bag icon in the drop right of your screen, you will see a box located below your list of items which says ‘Got a discount code? Enter it here’.
Add your unique discount code into this box and click ‘Add’ to apply the discount.